From navigating the shift to cutting-edge technologies and redefining customer expectations to scaling operations efficiently while managing escalating costs, the road ahead isn’t easy. That’s where Teleperformance comes in.
Scroll down to discover how we turn today’s challenges into tomorrow’s opportunities.
Are you looking for a dependable partner?
With over 40 years in the market, innovative tools, a relentless focus on cost efficiency, expertise in delivering exceptional customer experiences, and a proven ability to implement large-scale projects at speed, TP is here to empower your success.
Expertise in Automotive and Mobility Customer Support
Benefit from TP’s industry-leading end-to-end customer-centric solutions helping you maintain customer satisfaction and loyalty.
From customer support to supply chain management, we have you covered
Our industry-specific solutions are designed to drive success in the rapidly evolving automotive landscape.
Omnichannel Customer Support
Consistent service across all customer interaction channels, encompassing information requests, warranties, and dealer and retail services.
Remote Technical Support
Comprehensive remote assistance for connected cars, e-mobility, and charging infrastructure, enhanced with AR tools.
Personalized Brand Experience
Convenient roadside assistance, scheduled service appointments, concierge service, and on-site solutions for all types of vehicles.
Hybrid Sales and Distribution Models
A unified strategy that harmonizes agency partnerships, direct-to-consumer sales, and fleet sales.
Innovative Solutions for Online Sales
Advanced tools that simplify and enhance the customer's decision-making and purchasing experience, while also boosting conversion rates.
One Partner for Diverse Markets and Lines of Business
A centralized multilingual solution crafted to balance local and global operational expertise at its best.
Discover integrated, AI-enabled solutions
Augmented Reality Product Presentations
AI Video Tutorials and Training Sessions
TP's proprietary AI-powered solutions empower our partners to innovate and scale. By leveraging data insights, we customize experiences, improve vehicle safety, and optimize sales processes. Additionally, cloud technology ensures scalable and cost-effective operations, while offering customers immersive product exploration experience.
Augmented Reality Product Presentations and Diagnostics
With a deep understanding of local markets, Teleperformance is uniquely positioned to support your business objectives. Our services are tailored to meet the specific challenges and opportunities within the automotive industry.
ENHANCED EFFICIENCY
50
%
reduction in case handling time through remote consulting.
COST-EFFECTIVENESS
20
%
reduction in AHT globally on average.
SWIFT IMPLEMENTATION
500
FTE
deployed across 7 markets in just five months.
SUCCESSFUL RECRUITMENT
20
%
increase in hiring via the E-Mobility training academy.
ONLINE SALES GROWTH
30
%
rise in conversion rates for online sales in selected markets.
125+
automotive and mobility clients are served.
10K+
team of experts in automotive customer experience.
7 of 10
largest car manufacturers worldwide are our clients.
55+
countries of presence with automotive clients globally.
CASE STUDY
Centralized CX Hub for European Automaker
TP deployed a centralized, multilingual solution to enhance the connected car and e-mobility experience across 16 countries for a leading automaker. This initiative delivered complete digital transformation through intelligent automation and our innovative Smart Visual Assistant.
Discover how we have been guiding their customer journey towards excellence since 2018.
Our exclusive infographic by TP Business Insights Lab, reveals powerful insights into the key dimensions of brand-customer relationships and the trends shaping automotive consumer behavior.
Dive into the data to discover: the factors influencing customer loyalty, preferred communication channels, and condumers' perspectives on integrating Gen AI tools into customer support.
The automotive industry is shifting from transactional sales to lifestyle-focused experiences. Discover how a new approach differs from traditional methods and explore the transformative potential it holds for the future of mobility.
GM has recognized TP as one of its top global suppliers, underscoring our performance, innovation, cultural alignment with GM’s values, and commitment to achieving GM’s ambitious goals. TP provides GM with customer service, sales and technical support, and select back-office services.
Expanding into the European market offers great potential but also presents unique challenges, especially in bridging cultural and language gaps. Discover how multilingual experiences transform customer engagement in our blog.
